Зачем small talk
Первые две-три минуты созвона уходят на разговор ни о чём: How are you?, Where are you based?, How's the weather there? Это не проверка, а разогрев. Но именно тут русскоязычные часто зажимаются: отвечают одним словом или, наоборот, рассказывают слишком много.
Правило: коротко ответить и вернуть вопрос.
- I'm good, thanks. How about you?
- I'm based in Kazan, so it's afternoon here. Where are you?
Начало созвона
- Hi, can you hear me OK?
- Sorry, I'm a couple of minutes late, I had trouble with the link.
- Thanks for taking the time to talk to me.
Проблемы со связью
- Sorry, you cut out for a second. Could you repeat the last part?
- I think you're on mute.
- Your screen is frozen on my side.
- Let me try to reconnect.
- Can you see my screen?
Переспросить и уточнить
Переспросить нормально, это лучше, чем отвечать не на тот вопрос.
- Sorry, could you say that again?
- Could you rephrase the question?
- Just to make sure I got it right: you're asking about ..., right?
- Sorry, I didn't catch that.
Перебить вежливо
- Sorry to interrupt, but ...
- Can I jump in here?
- If I may add something ...
Завершение
- Thanks for your time, it was great talking to you.
- I'm looking forward to hearing from you.
- Have a great rest of your day!
Частые ошибки
- «How are you?» → подробный рассказ. Достаточно Good, thanks. You?
- «I am fine, thank you, and you?» Звучит как учебник. Живее Doing well, thanks. How about you?
- «Repeat please». Слишком резко. Could you repeat that, please?
- «I don't understand you». Звучит как претензия. Лучше Sorry, I didn't catch that.
- «I'm looking forward to hear from you». После looking forward to нужен -ing: to hearing.
Что спросят на собесе
- How are you doing today?
- Where are you based?
- Can you hear me OK?
- Did you have any trouble finding the link?
- Anything else before we wrap up?